Frequently Asked Questions

Check-in is at 3pm and Check out is at Noon. An early check-in can be requested for +$65 and for as early as 8am. A later check out can also be requested for +$65 for as late as 8pm. If your vehicle is returned later than 8pm late charges will apply.

Yes. The minimum rental period for our camper vehicles is three (3) nights. We are willing to make exceptions, within 2 weeks of travel, but only if our schedule allows. We suggest a 5 day reservation to fully see all of the island.

Full refund up to 14 days before pick up. 50% refund up to 7 days before pick up, then 25% refund for remaining days. No refund within 48 hours of your trip, but we do offer a credit to put towards a future booking.

As our vehicles are returned at noon, cleaned and restocked for the next check-in at 3 pm. Our return policy is very strict. There is a 15 min. grace period.  There is +$75 late return charge. This includes returning the vehicle at 12:15 and then taking time to collect your belongings and pack your luggage. Organizing your luggage should be done beforehand. If you are late and incur a late fee this does not mean you get to keep the vehicle. Please see late checkout policy above.

All vehicles are converted Honda Elements and have automatic transmission and take regular gasoline.

You must reserve camping permits/reservations in advance for every night you are camping on Maui. Local law prohibits camping on public beaches/public areas also known as “free camping”. You will receive a complete list of campsites upon booking. It’s recommended you book your campsites in advance.

NO REFUNDS IF YOU FAIL TO BOOK CAMPGROUND PERMITS AND SHOW UP WITHOUT A PLAN

NO DRIVING ON 4×4 unmaintained roads or trails.  There are 4 roads that your camper van is not permitted to drive on.  This is for your safety, your vehicle’s safety and respect for local communities who are tired from helping stranded visitors who do not heed this advice.

1. ” The Backside” 16 miles of rough, narrow roadway. This is located just past Kipahulu. It’s recommended you turn around at Kipahulu before you realize there is no option to turn around.
2. The road to JAWS, Peahi surf spot. If you’re lucky enough to be visiting when the Big Waves strike, you’ll see everyone parked along the roadway and walking down to walking down to watch the surf.
3. Poli Poli State Park, The Lavender Gardens are just past the entrance to this park. You can absolutely visit the Gardens but not go any further. This road is narrow with an enforced “4×4 vehicle only” road at the top. Turning around on this road requires off-roading off the vehicle due to the terrain and narrow roads.
4. Kahakaloa, this section of the West Side Loop is very narrow, rough with steep drop-offs. Your vehicle is NOT permitted to drive the section between Waihee Ridge and Nakalele Blowhole. You can visit Waihee Ridge but not drive beyond that point. You can visit Nakalele Blowhole from the other direction but not drive beyond that point.

**These areas have little to no reception, If you are in need of assistance tow trucks will not be able to assist you in these areas. You are responsible for returning your vehicle in the same condition.

Yes, but remember that when driving to Haleakala, use lower gears on your way down. There will be plenty of signs to remind you.

All our vehicles come to you fully cleaned and sanitized and complete with the following gear:

• A full tank of gas (to be returned with a full tank of gas)
• Fuel efficient/ Automatic transmission
• Full size raised platform bed with a comfortable tri-folding foam mattress and mattress topper.
• Pillows/linens/1 Blanket and 2 Beach towels
• 2 Camp Chairs
• 1 Cooler
• 2 Burner camp stove + 1 propane
• Hammock
• Pots/pan/plates/cups/tongs/sporks/knife/can opener/spatula/cutting board
• Camp lighter/tinfoil/cooking oil
• Headlamps/lantern
• Camp soap/sponge/dish towel
• AUX port/USB port/USB charger
• Mesh open window coverings for night
• Rear windows are tinted with additional sunshades
• UBB rechargeable fan
• First aid kit
• Beautiful map of Maui
• Additional sunshade

Our camper vans have enough room for one carry-on sized bag for each person and a couple of regular sized backpacks. Your luggage is stored under the bed along with your camping gear. It’s better to pack light and have more space and less clutter making for a more relaxing time.

Minimum driver age is 25.

U.S./Canada residents require a valid driver license. International drivers require a valid driver license and passport. If your license is not written in the latin alphabet or english, you are required to obtain an International Driving Permit (IDP).

Yes. A credit card authorization, or ‘charge hold’ is completed three days before arrival. This is used in the event there is a loss or damage to the vehicle and/or gear, loss of key, additional cleaning costs, cost to refuel, late return, driving on non-permitted roads and any illegal camping.

50% of your reservation is due upon booking. The balance of your reservation is due seven (7) days before arrival. The security deposit is due three (3) days before arrival.

Due to airport regulations, we are not permitted to offer pickup/drop-off service. It’s a quick 10 minute ride to us via taxi/Uber/Lyft if needed.

Yes! We want to make sure that you are comfortable with and know how to operate everything that is included with your camper vehicle. You will be sent a quick video prior to your check-in that will go everything.

A friendly reminder to please pack light. If you also have a hotel stay booked during your trip, your hotel will usually accept your excess bags. Also, the Queen Kaahumanu Center, or ‘Queen K Mall’ offers free luggage storage.